Privacy Policy
How Sentinel Technologies collects, uses and protects your personal information.
Who we are
Sentinel Technologies (Pty) Ltd is responsible for the personal information described in this policy. For any privacy question or request, contact us at info@sentinel.com.na or on +264 81 7220953, or write to us at Unit 9, HTS-BAU Industrial Park, 3520 Iscor Street, Northern Industry, Windhoek, Namibia.
Information we collect
- Order requests and enquiries: your name, email address, phone number, delivery address, the products you ask about and anything you include in your message.
- Orders and payments: invoices, payment confirmations and delivery or collection records. We do not collect card numbers through this website.
- Website use: technical information such as your IP address, browser type, pages requested and security events, recorded by our web servers.
- Your bag and saved products: stored by cookies and in your browser, as described in our Cookie Policy.
How we use it
- To respond to your enquiries and order requests and to confirm, supply, deliver and support your order.
- To keep accounting and tax records.
- To operate, secure and improve this website.
- To send you news or offers, only where you have agreed to receive them. Every message includes a way to opt out.
We do not sell your personal information.
How long we keep it
We keep order, invoice and payment records for as long as tax and accounting laws require. Enquiries that do not lead to an order are kept only as long as needed to deal with them. Server logs are kept for a limited period for security and troubleshooting.
Keeping it secure
This website uses an encrypted (HTTPS) connection, and access to our systems is restricted to authorised people. Please never send passwords, card numbers or identity documents by WhatsApp, email or through this website.
Your choices and rights
You can ask us what personal information we hold about you, and ask us to correct or delete it, by contacting info@sentinel.com.na. You can clear your bag and saved products at any time in your browser. You can opt out of marketing messages whenever you wish.
Changes to this policy
We will update this page if our practices change. The date at the top shows when it was last updated.