Warranty & Repairs
How the Apple warranty works and how to get service for your device.
Apple One (1) Year Limited Warranty
Apple-branded products and accessories are covered by the Apple One (1) Year Limited Warranty, provided by Apple, against defects in materials and workmanship for one year from the date of purchase. The warranty does not cover accidental damage, liquid damage, normal wear or unauthorised modifications.
Read the full terms at apple.com/legal/warranty. Third-party accessories carry their own manufacturer’s warranty.
Getting service
Warranty service is provided by Apple and Apple Authorised Service Providers. Start at support.apple.com to check your coverage, find a service option and arrange a repair.
Keep your Sentinel invoice as proof of purchase. If you need a copy, or help finding the right service option, contact us on +264 81 7220953, by WhatsApp or at info@sentinel.com.na.
Regional models
Some configurations are regional models. Apple may limit warranty service for some products to the country or region they were sold for, so please ask us before ordering if you will need service outside Namibia.
Before you hand over a device
Back up your data first. A repair may require your device to be erased or replaced. Never share your Apple Account password; the service provider will tell you if Find My needs to be turned off.
Faults on arrival
If a product is faulty when it arrives, contact us within 7 days; see Returns & Refunds.