Returns & Refunds
Changed your mind, or something is not right? Here is how returns work.
7-day change of mind
You may return an order for any reason within 7 days of receiving it. Please return the item complete, with its original box, accessories and documentation, and in the condition you received it.
The only cost to you is the direct cost of returning the item to us, which you can avoid by bringing it to our Windhoek office.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty or different from your order, contact us within 7 days and we will put it right with a repair, replacement or full refund, including any return costs. Faults that appear later are covered by the Apple warranty; see Warranty & Repairs.
How to return an item
- Contact us on +264 81 7220953, by WhatsApp or at info@sentinel.com.na with your order reference and the item you are returning.
- Back up your data, sign out of your Apple Account and turn off Find My, then erase the device. We cannot accept a device that is still locked to an account.
- Bring the item to our Windhoek office or send it by courier to the address we confirm, and keep your proof of delivery.
Refunds
Once we have received and checked the returned item, we refund the full purchase price within 30 days, using the same payment method where possible, or by bank transfer.
Your rights
This policy is in addition to your rights under Namibian law and does not limit them.